For our HERBALIFE products, we employ HERBALIFE's Standard Operating Procedures. Shipping standards are provided below to better serve your expectations and ensure consistent quality service.

Orders placed before 12:00pm will be sent to the warehouse the same business day. These orders normally ship the SAME day.

Orders placed after 12:00pm will be sent to the warehouse the same business day. These orders normally ship the NEXT business day.

Orders leave the warehouse within 24 hours of processing during business days. There are no shipments made during weekends or holidays.

Orders placed between the 25th and the 3rd of the following month may experience delays in shipment due to backlog of orders at HERBALIFE's distribution centers.

Once your order has been submitted to HERBALIFE's shipping warehouse, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct.

Occasionally, popular items are backordered at the HERBALIFE warehouse. Unfortunately, we are not informed beforehand if an item is on backorder. The backordered item will be shipped separately. Backordered items cannot be cancelled or expedited once the order is sent to the HERBALIFE warehouse.

Order-Ship time is the total time from the moment you place your order to the time you receive your order. This time accounts for several events which in some cases are controllable for us, and others which rely on the external agencies we deal with to get you your order. We cannot make any guarantees on the total shipping time.

We ensure that your order will be placed with HERBALIFE International Inc. within 48 hours of the payment received.

HERBALIFE International Inc. has an official policy of 24-48 hour shipment processing time.

30-day Return Policy

We are committed to delivering effective, high-quality products and we offer customers HERBALIFE's 30-day money-back guarantee.

We accept returns for products that have been opened provided they are returned to us within 30 days of receipt. Please contact us for shipping address.

If you're not fully satisfied with a recent purchase, contact us and we can process your return. It's our way of guaranteeing your complete satisfaction.

To make a return, follow these steps:

1. Contact Us and let us know your problem.

• We honor HERBALIFE's 30-day money back guarantee.
• We accept returns for products that have been opened.
• The customer is responsible for identifying the desire to be refunded within 14 calendar days from the product shipping date.
• The returned products MUST be received by us within 30 days of the product shipping date. NO EXCEPTIONS!
• The complete order MUST be returned for refund. Partial returns are NOT accepted.
• Returned orders that received Free Shipping will have the originally waived shipping charges deducted from the return credit, minus a 5% processing fee.
• A 5% processing fee will be deducted from the refund credit on all refunds.
• Shipping and handling fees are non-refundable.
• Refund payment will be processed within 3 business days upon receipt of the products.
• Refund payment will be sent via mail by check.
• International Business Packs are non-refundable.

Exchanges

We will gladly exchange products you purchased, provided that the products are still sealed in original manufacture packing.

• All exchanges are subject to a 10% restocking fee.
• Return costs for shipping and handling are non-refundable.
• An additional shipping charge of £5 will be charged for shipping the replacement products.

*Notes:
- Discounts DO NOT apply to distributors or on purchase of distributor kits.
- Shipment times indicated are approximate.